Category: Banking

How retail banks must rethink their customer relationships

Source: EY By  Jan Bellens EY Global Banking & Capital Markets Deputy Sector Leader EY Global Consumer Banking Survey of 55,000 consumers reveals that retail banks must adapt as their relevance with consumers wanes. EY Global Consumer Banking Survey of 55,000 consumers in 32 countries reveals that traditional banks are under threat and their relevance with consumers is waning. Therefore, traditional…