Category: Customer Experience

Global perspectives for private companies: Agility in changing markets

NEW YORK, April 17, 2019 /PRNewswire/ — With disruption rewriting traditional business operations, private business leaders remain steadfast in their optimism about the year ahead. In its second report on this important market segment, “Global perspectives for private companies: Agility in changing markets,” Deloitte details that despite market challenges, three-quarters of private business leaders express…

When Patients Become Innovators

Source: Magazine: Spring 2019 Issue Research Feature February 21, 2019  Harold DeMonaco, Pedro Oliveira, Andrew Torrance, Christiana von Hippel, and Eric von Hippel Innovation, New Product Development, Open Innovation, R&D Health care consumers are contributing their skills, money, and time to develop effective solutions that aren’t available on the commercial market. This article is published under Creative Commons…

Financial Services Transformation: Transactional Sameness or Relational and Relevant?

Source: Luc Haldimann CEO at Unblu December 12, 2018 Financial Services Transformation: Transactional Sameness or Relational and Relevant? It’s not a good thing if your customers can’t tell you apart from your competition. But according to the latest global survey by Ernst & Young, this “sameness” of traditional banks is one of the biggest challenges they are facing…