Tag: Customer Experience

Forces of change: The future of health

Source: Deloitte and Neal Batra United States  David Betts United States Steve Davis United States The future of health will likely be driven by digital transformation enabled by radically interoperable data and open, secure platforms. Health is likely to revolve around sustaining well-being rather than responding to illness. TWENTY years from now, cancer and diabetes could…

Global perspectives for private companies: Agility in changing markets

NEW YORK, April 17, 2019 /PRNewswire/ — With disruption rewriting traditional business operations, private business leaders remain steadfast in their optimism about the year ahead. In its second report on this important market segment, “Global perspectives for private companies: Agility in changing markets,” Deloitte details that despite market challenges, three-quarters of private business leaders express…

When Patients Become Innovators

Source: Magazine: Spring 2019 Issue Research Feature February 21, 2019  Harold DeMonaco, Pedro Oliveira, Andrew Torrance, Christiana von Hippel, and Eric von Hippel Innovation, New Product Development, Open Innovation, R&D Health care consumers are contributing their skills, money, and time to develop effective solutions that aren’t available on the commercial market. This article is published under Creative Commons…

The health plan of tomorrow: How interoperable data and wellness are transforming business models

  The health plan of tomorrow: How interoperable data and wellness are transforming business models Source:  By Doug Beaudoin, vice chairman, US Life Sciences & Health Care leader, Deloitte LLP The health insurance industry has been continuously evolving over the past 170 years, but many of the changes we’ve seen have been incremental in shifting…

Financial Services Transformation: Transactional Sameness or Relational and Relevant?

Source: Luc Haldimann CEO at Unblu December 12, 2018 Financial Services Transformation: Transactional Sameness or Relational and Relevant? It’s not a good thing if your customers can’t tell you apart from your competition. But according to the latest global survey by Ernst & Young, this “sameness” of traditional banks is one of the biggest challenges they are facing…